“With ReHub we have improved the effectiveness of physiotherapy treatments and, in addition, we can continue the distance therapy”
The exceptional circumstances in which we are immersed due to the COVID-19 pandemic have accelerated the digitalization of many facets of our lives, which have found great possibilities and advantages in offering and receiving services at a distance.
The health field, and in particular the fields of physiotherapy and rehabilitation, has also been able to benefit from solutions through telemedicine, a trend that has accelerated in recent months.
Digital rehabilitation platforms such as ReHub, which we have developed at DyCare, offer not only a safe and effective alternative to face-to-face treatments, but can also be a fantastic digital complement and ally that facilitates the daily work of physiotherapists and rehabilitation doctors.
Physiotherapy centers like Vital & Clinic have recently opted for ReHub and tell us about their experience in this interview.
We talked to Sebastian Trujillo and Hugo Quintana, directors of the Vital & Clinic center in Malaga and users of ReHub.
- What is your opinion about this evolution of physiotherapy and the benefits that telemedicine brings to the health system?
It brings many benefits, but among them we could highlight: access to health services from anywhere, the immediacy, being able to continue providing the service in case of any unforeseen event, such as the COVID-19, cost reduction without lowering the quality of care and even increase it in some cases, and a long etc.
“Telerehabilitation is not a simple call. It is necessary to be able to receive objective information about the patient’s evolution”.
But we must also be clear that not everything is valid in telemedicine and telerehabilitation, since we cannot call a simple call digital health. It is something that goes beyond that, and we will have to create standards that really make telemedicine a quality service so as not to discredit it. It’s the same as teleworking, which is now so fashionable: it’s not the same as working from home. For example, in telerehabilitation it is a vital condition that we can receive objective information about what the patient is doing and his or her evolution.
- Does the rehabilitation and physiotherapy sector lag behind other areas of health?
It is true that, compared to other specialties such as dermatology, oncology or radiology, in the field of physiotherapy and rehabilitation there is still a long way to go in terms of the digitalization of processes and services. Certainly, we are behind, but that makes us more motivated to contribute to the change in which we are immersed.
“In physical therapy and rehabilitation there is still a long way to explore regarding the digitalization of processes and services”.
- Telemedicine, and specifically telerehabilitation, implies a paradigm shift in physiotherapy assistance: what aspects would you highlight from this new scenario?
We must be aware of the situation we are in and the catalytic effect it has produced in all professional sectors. The changes we make in the coming months will mark the next few years. It really is a change of paradigm, and at the level of telerehabilitation what really stands out is the capacity of monitoring and contact that allows us with our patients.
We are in a world where customer-centric currents based on human-marketing run large service companies, and we physiotherapists, who are health professionals and are defined by our contact with the patient and his or her care, cannot ignore this. We really have little time to carry out these tasks, but we can rely on the digital to be more efficient and effective.
- How long have you been working with ReHub?
We have been researching the world of telemedicine for two years, and we encountered ReHub a year and a half ago. We started working with the tool right in the confinement.
- What role does monitoring play in a remote rehabilitation treatment?
For us it’s what really sets telerehabilitation apart. Any rehabilitation method that does not monitor, evaluate and is able to follow up on the patient, does not contribute anything, since you lose control of your treatment, and therefore it cannot be called treatment. It will be something else, but not treatment.
“Any method of rehabilitation that does not monitor, evaluate and allow for follow-up of the patient does not contribute anything”.
- What are the benefits that the digital platform ReHub has brought you as a physiotherapy center?
The benefits for the centers are many:
- Increase in productivity by up to 60%.
- Cost reduction with effective treatments and optimized processes.
- Monitoring of the entire rehabilitation process.
- Increased patient to physiotherapist ratio.
- Continuity of therapies in exceptional situations (reconfine, itinerant patients, difficulty in moving…).
- Reduction of space requirements in the centers.
- And at the professional level, what are the advantages for the physiotherapist or rehabilitator and for the patient?
The advantages that the ReHub tool can offer to professionals are multiple:
- Personalized treatment for each patient.
- Easy tracking of patient progress (10 minutes/week).
- Continuous monitoring of exercise performance and patient progress.
- Continuous communication between physiotherapist and patient via chat or video call.
- Possibility of having clear, direct and effective communication channels that can increase patient loyalty.
- What has been the patient’s experience in rehabilitation treatment with DyCare’s digital solution?
With regard to the patient experience we have observed:
- Increased empowerment and adherence to physiotherapy treatment.
- A cost saving: Access anytime, anywhere.
- A reduction in recovery time.
- The safety of always being connected to the professionals through the platform.
- ReHub allows to personalize the therapy adapting it to the needs of each patient, why is it important to design a custom rehabilitation?
The importance of a personalized and customized treatment is the increase of effectiveness and efficiency of the treatment, so it also improves the fidelity to such therapy, and above all it empowers the patient to a better recovery, incorporating the active therapeutic part that the platform offers.
- How important is it to measure patients’ adherence to treatment, as performed by ReHub?
It is important because it will allow us to have feedback from the patient in case of not being adherent. Through the chat or video call offered by the ReHub tool we can communicate with the patient and generate a motivating message that allows us to redirect the therapy, improve the results of the same and accelerate their recovery.
- What do you think the physical therapy of the future will be like?
The physical therapy of the future, which for us is already a present, will be a mixed model of physical therapy, based on face-to-face therapy in the centers, at home or in any space dedicated to physical treatment, together with online rehabilitation that the patient himself can do at home, at work or in any place and at any time of the day.
This will produce multiple benefits, not only for the patient, but also for the therapist and for the centers themselves.
“The physical therapy of the future will be a mixed model of physical therapy, based on face to face therapy along with online rehabilitation”.
- Would you recommend our digital rehabilitation platform to other physical therapy centers? Why?
Absolutely. We recommend this type of tool, and specifically ReHub, since it has changed our care model and our business model: we have improved the effectiveness and efficiency of the treatments with our patients. In addition, and above all, we have the possibility of being able to continue with the therapy of our patients in exceptional situations and even with those who are very itinerant, thus increasing their loyalty and improving their recovery.
Telerehabilitation, a bet on the future that is already a reality
Even having clear the importance of presence and direct contact with patients, whoever tries ReHub can experience today the many benefits of digital and remote solutions, key to more effective treatments.